Returns & Refunds
Your statutory right to cancel
Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel most domestic products purchased via distance means and receive a full refund within 14 days of delivery. We must be notified of your intention to cancel in writing or email, and the cost to return the goods will be the responsibility of the customer. Please note, any items that are clearly personalised or made specifically to the consumer’s specifications are exempt from these regulations. We reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use, including self-assembly and attempts at disassembly. The amount will be based on the extent of the diminishment in the goods value.
Under the terms of the Consumer Contracts Regulations, you have the right to cancel any service we offer and seek a full refund within 14 days, beginning the day after the contract is concluded. However, by your agreeing that we commence carrying out this service before this cancellation period has expired, CYC wishes to inform you, in writing that you will not be able to cancel this contract of service under the regulations once the performance of the installation service has been completed. We will ask you to sign a form to this effect immediately prior to installation. Please note this does not negate your rights to have any incomplete or faulty workmanship corrected by us. Consequently, you will not be eligible for any refund in relation to specific charges we have made for the installation of these goods.
Further goods cancellation policy
If goods have been dispatched, we also offer customers the opportunity to return them after 14 days, but no later than 30 days of receipt of your goods. In such cases the following conditions will apply. The cost of postage, packaging and insurance to return the goods will be borne by the customer, and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. If goods are not received in perfect condition and in their original packaging, CYC reserves the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your option to cancel may be forfeited.
Our standard 14 to 30 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for commercial use, or for any ‘special order’ items. Special order items, are goods that are not normally stocked by CYC and have had to be ordered specifically for a customer. Custom designs are excluded. These options do not apply to mail order returns and ex-display models classed as ‘one-off’ special order items. These are not covered by our standard 14 to 30 day online return option. Any free gifts or promotional items received with your order must be returned if an order is cancelled.
If you wish to cancel or return goods, please e-mail us at firstname.lastname@example.org and we will issue a Return Authorisation Number. Goods must be returned to us within 7 days of receipt of the unique CYC RAN. No order cancellation will be accepted after 30 days from delivery of goods.