Privacy Policy

1. Introduction

CYC Fitness is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products, submit enquiries or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

CYC Fitness
Website: www.cycfitness.co.uk
Email: info@cycfitness.co.uk

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us using the details above.

3. Information We Collect

We may collect and process the following information:

Information You Provide

• Name
• Company name
• Billing and delivery address
• Telephone number
• Email address
• Information submitted through contact forms
• Information submitted through gym design and installation enquiry forms
• Images, photographs and documents uploaded through our website
• Newsletter subscription preferences
• Customer support enquiries

Information Collected Automatically

• IP address
• Browser type and device information
• Pages visited
• Time spent on the website
• Referring website information
• Cookie and tracking data

4. How We Use Your Information

We use your personal information to:

• Respond to enquiries and quotation requests
• Process and fulfil product orders
• Deliver products and services
• Manage customer accounts
• Provide customer support
• Arrange gym design consultations and installations
• Improve our website and services
• Send marketing communications where consent has been provided
• Comply with legal and regulatory obligations
• Detect and prevent fraud

5. Marketing Communications

Where you have chosen to receive marketing communications, we may send information relating to:

• Products and services
• Promotions and special offers
• Industry news and updates
• Events and showroom information

You may unsubscribe at any time using the unsubscribe link provided in our emails.

Marketing communications may be managed through third-party providers such as Mailchimp.

6. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve user experience and measure website performance.

These may include:

• Essential website cookies
• Analytics cookies
• Advertising and remarketing cookies

Visitors can manage cookie preferences through our cookie consent system.

7. Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as pages visited, time spent on site and device information.

This information is used to improve website performance and user experience.

8. Advertising and Remarketing

We may use advertising platforms including:

• Google Ads
• Facebook
• Instagram

These platforms may use cookies and tracking technologies to help us measure advertising effectiveness, improve campaign performance and show relevant advertisements to previous website visitors.

9. E-Commerce and Orders

When you purchase products from our website, we collect information necessary to process and fulfil your order.

This may include:

• Name
• Address
• Contact information
• Order details
• Delivery information

Payments made through our website are processed securely by trusted third-party payment providers including Global Payments, Klarna and V12 Retail Finance. We do not store or have access to your full payment card details.

Where customers choose to apply for finance, information may be shared with our finance partners for the purpose of assessing eligibility and processing finance applications.

10. Support Tickets and Uploaded Files

Information submitted through our support ticket system may be stored securely within our website administration system and retained to provide customer support and resolve ongoing enquiries.

Customers may voluntarily submit photographs, room images, plans, measurements and supporting documents as part of gym design, installation or support enquiries. These files may be stored securely and used solely for the purpose of providing quotations, project planning, installation services and customer support.

11. Sharing Information

We may share information with trusted third parties where necessary to operate our business, including:

• Website hosting providers
• Payment processing providers
• Delivery and courier companies
• Email marketing providers
• Analytics providers
• Advertising platforms
• Installation and service partners
• Professional advisers where required

We do not sell personal information to third parties.

12. Data Retention

We retain personal information only for as long as necessary.

Typical retention periods may include:

• General enquiries: up to 24 months
• Customer support enquiries: up to 24 months
• Marketing subscriptions: until unsubscribed
• Customer order records: up to 7 years
• Financial records: up to 7 years

13. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request transfer of your information
• Withdraw consent where processing relies on consent

14. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

15. Complaints

If you have concerns about how we handle your personal information, please contact us in the first instance and we will endeavour to resolve the matter promptly.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

16. Changes to this Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

Last reviewed: June 2026